|Class Date(s)||Monday, Jun 8 2020 8:00AM-4:00PM
Tuesday, Jun 9 2020 8:00AM-4:00PM
Wednesday, Jun 10 2020 8:00AM-4:00PM
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APCO Communications Training Officer
Class Times 0800-1600
APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. This updated version of the course includes the essential elements of a CTO program based on the industry recognized "San Jose Model" while also incorporating the requirements set by the national standard for CTO programs – APCO ANS 3.101.1-2007: Minimum Training Standards for Public Safety Communications Training Officers.
• Performance Based Training
• Preparing, Motivating and Communicating With Trainees
• Customer Service in Public Safety Communications
• Stress Management
• Meeting the Needs of the Adult Learner
• Training Strategies
• Performance Evaluations
• Record Keeping and Documentation
• Total Quality Management
• Liability and Standards
Students will receive a CTO Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program. .
Students must have successfully completed a formal basic telecommunicator training program.
ACOG Members: FREE Registration
Non-Members of ACOG: Cost $89