Difficult Callers
Class Date(s) | Thursday, Nov 14 2024 8:00AM-4:00PM Class# 2410624 Save this Class to Outlook (Click & Open) |
Description |
This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers. Topics include: the basics, calming techniques, customer service, how to defuse anger, annoying and difficult callers, crisis callers, communications techniques, active listening, psychotic callers, shootings, homicides, and multiple call situations. |
Price | $50.00 |
7 Seats Remaining | |
|
Class Location
ACOG Offices4205 N Lincoln Blvd
Oklahoma City,
OK
73105
(405) 234-2264