The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators (2004). APCO Project 33 training standards are widely recognized as the national industry standard for basic telecommunicator training. The PST course blends the knowledge and skill building information needed for a basic telecommunicator with the most up-to-date information on the technology and issues in public safety communications centers. Topics include the telecommunicator’s role in the U.S. Department of Homeland Security’s NIMS Incident Command System.

• Introduction to Your New Career (roles and responsibilities of the position)

• Interpersonal Communications

• Telephone Communications Techniques: Call Processing

• Telephony – Traditional Technology

• Telephony – Emerging Technology

• Telephony – TTY

• Telematics

• Computer Aided Dispatch & Related Technologies

• Radio Communications Techniques

• Radio Technology

• Call Classification

• NIMS Incident Command System

• Liability Issues

• Preparing for Your New Career (stress management)