De-escalation for Communications: Controlling the Call, Not the Caller
| Class Date(s) | Thursday, Dec 5 2024 8:00AM-4:00PM Class# 2410628 Save this Class to Outlook (Click & Open) |
| Description | De-escalation for Communications: Controlling the Call, Not the Caller
Definition of de-escalation Common caller complaints about 911 De-escalation techniques for 911 callers Controlling the call, not the caller Dissecting an escalating call Wording for a positive experience Persistent repetition The effects of stress on a telecommunicator The positive effects of patience ACOG Members: Free Non-Members: $50 |
| Price | $50.00 |
| 6 Seats Remaining | |
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Class Location
ACOG Offices4205 N Lincoln Blvd
Oklahoma City,
OK
73105
(405) 234-2264
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