This three day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge.

Topics include:

• The Telecommunications Supervisor Role
• Liability Issues for Supervisors
• Policies, Procedures and Directives
• Communication Skills
• Self-Assessment
• Employee Evaluation and Motivation

Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics, but also learn how to work together in groups and cooperate to attain common goals.

Prerequisites: Students should be experienced in Communications Center operations, have a working knowledge of communications policies and procedures and be either in or under consideration for a supervisory position within the agency.

ACOG Members: Free

Non-Members: $89