Communications professionals are often the first to deal with a person in crisis. This class is designed to provide the skills to make a difference. (more details)

This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)

APCO Institute’s Fire Service Communications course raises the bar for in-service fire communications training! This four day course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. (more details)

The most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator can use during active shooter events. (more details)

The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)