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APCO Communications Training Officer
APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program.

 
Wednesday, Sep 6 2017 8:00AM - 4:00PM
Sessions 3   Class# 1710016 (more details)
Location ACOG Offices (view map)
NonMember Price: $99.00
Member Price: $0.00
Seats  

Communications Center Liability
Topics Include: The basics of a lawsuit, common legal terms, liability for the dispatcher / trainer / supervisor, five common areas of communications lawsuits, ways to avoid/reduce liability exposure and case studies.

 
Friday, Nov 10 2017 8:00AM - 4:00PM
Sessions 1   Class# 1710018 (more details)
Location ACOG Offices (view map)
NonMember Price: $199.00
Member Price: $0.00
Seats  

Customer Service for Telecommunicators
Topics Include: Who are your customers, your role in community oriented policing, customer expectations, how to deal with difficult callers, the communications process, how to defuse anger and officer dispatcher relations.

 
Friday, Sep 15 2017 8:00AM - 4:00PM
Sessions 1   Class# 1710017 (more details)
Location ACOG Offices (view map)
NonMember Price: $199.00
Member Price: $0.00
Seats  

Stress Management
This class is designed to help understand the stress experienced daily in a public safety comm center. You will learn how to deal effectively with the stress so it does not create an unpleasant work environment nor impact your health.

 
Monday, Aug 28 2017 8:00AM - 4:00PM
Sessions 1   Class# 1710019 (more details)
Location ACOG Offices (view map)
NonMember Price: $50.00
Member Price: $0.00
Seats  

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