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Stress Management
Monday, Aug 28 2017 8:00AM - 4:00PM
Sessions 1    Class# 1710019
Location ACOG Offices (view map)
This class is designed to help understand the stress experienced daily in a public safety comm center. You will learn how to deal effectively with the stress so it does not create an unpleasant work environment nor impact your health. (more details)
NonMember Price: $50.00
Member Price: $0.00
Seats  

APCO Communications Training Officer
Wednesday, Sep 6 2017 8:00AM - 4:00PM
Sessions 3    Class# 1710016
Location ACOG Offices (view map)
APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program. (more details)
NonMember Price: $99.00
Member Price: $0.00
Seats  

Customer Service for Telecommunicators
Friday, Sep 15 2017 8:00AM - 4:00PM
Sessions 1    Class# 1710017
Location ACOG Offices (view map)
Topics Include: Who are your customers, your role in community oriented policing, customer expectations, how to deal with difficult callers, the communications process, how to defuse anger and officer dispatcher relations. (more details)
NonMember Price: $199.00
Member Price: $0.00
Seats  

Communications Center Liability
Friday, Nov 10 2017 8:00AM - 4:00PM
Sessions 1    Class# 1710018
Location ACOG Offices (view map)
Topics Include: The basics of a lawsuit, common legal terms, liability for the dispatcher / trainer / supervisor, five common areas of communications lawsuits, ways to avoid/reduce liability exposure and case studies. (more details)
NonMember Price: $199.00
Member Price: $0.00
Seats  

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