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Basic Telecommunicator

911 Hacked, Attacked, Where's That?	9-1-1’s Least Wanted	A Victim's Plea, Meeting Expectations
Active Assailant	Active Shooter - Tony Harrison	Am I Just The Dispatcher?
APCO Communications Center Supervisor	APCO Fire Service Communications	APCO Public Safety Telecommunicator I, 7th Edition
Communications Center Liability	Crimes In Progress	Crimes in Progress - Tony Harrison
Crisis Intervention for Communications	Cultural Diversity – Ripped From The Headlines	Customer Service for Telecommunicators
De-escalation for Communications: Controlling the Call, Not the Caller	Difficult Callers	Domestic Violence & Abuse
Features & Tools of the 9-1-1 ACOG Map	Hostage Negotiation	How To Save A Life, Yours!
In Case You Forgot… Dispatch Refresher	Introduction to 9-1-1 Management	Introduction to Gangs for Dispatchers
Lead, Follow, or Get Out of the Way	Managing Different Generations	Mass Attacks in Public Spaces
OLETS Update	Ripped from the Headlines	Stress Management
Suicide Intervention	Terrorism And The Telecommunicator	Total Disaster Response - Tony Harrison
TTY/TDD & ADA Compliance Training	When High Profile Calls Have A Higher Impact!

Communications Center Supervisor

APCO Communications Center Supervisor	Communications Center Liability	OLETS Update
Stress Management

Communications Training Officers

APCO Communications Center Supervisor	APCO Communications Training Officer	Communications Center Liability
Communications Officer Refresher - CTO Refresher	Customer Service for Telecommunicators	OLETS Update
Stress Management

Fire Service Communications

APCO Fire Service Communications

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