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Basic Telecommunicator

911 Hacked, Attacked, Where's That?	9-1-1’s Least Wanted	A Victim's Plea, Meeting Expectations
Active Assailant	Active Shooter - Tony Harrison	Am I Just The Dispatcher?
APCO Communications Center Supervisor	APCO Fire Service Communications	APCO Public Safety Telecommunicator I, 7th Edition
Communications Center Liability	Crimes In Progress	Crimes in Progress - Tony Harrison
Crisis Intervention for Communications	Cultural Diversity – Ripped From The Headlines	Customer Service for Telecommunicators
De-escalation for Communications: Controlling the Call, Not the Caller	Developing As A Supervisor	Difficult Callers
Domestic Violence & Abuse	Features & Tools of the 9-1-1 ACOG Map	Hostage Negotiation
How To Save A Life, Yours!	In Case You Forgot… Dispatch Refresher	Introduction to 9-1-1 Management
Introduction to Gangs for Dispatchers	Lead, Follow, or Get Out of the Way	Managing Different Generations
Mass Attacks in Public Spaces	OLETS Update	Ripped from the Headlines
Stress Management	Suicide Intervention	Terrorism And The Telecommunicator
Total Disaster Response - Tony Harrison	TTY/TDD & ADA Compliance Training	When High Profile Calls Have A Higher Impact!

Communications Center Supervisor

APCO Communications Center Supervisor	Communications Center Liability	OLETS Update
Stress Management

Communications Training Officers

APCO Communications Center Supervisor	APCO Communications Training Officer	Communications Center Liability
Communications Officer Refresher - CTO Refresher	Customer Service for Telecommunicators	OLETS Update
Stress Management

Fire Service Communications

APCO Fire Service Communications

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