| Login | Training Cart (0) | Your account Find A Course Show All Classes Course Groups ALL Basic Telecommunicator Communications Center Supervisor Communications Training Officers Fire Service Communications Instructors Courses ALL 911 Hacked, Attacked, Where's That? 9-1-1’s Least Wanted A Victim's Plea, Meeting Expectations Active Assailant Active Shooter - Tony Harrison Am I Just The Dispatcher? APCO Communications Center Supervisor APCO Communications Training Officer APCO Fire Service Communications APCO Public Safety Telecommunicator I, 7th Edition Communications Center Liability Communications Officer Refresher - CTO Refresher Crimes In Progress Crimes in Progress - Tony Harrison Crisis Intervention for Communications Cultural Diversity – Ripped From The Headlines Customer Service for Telecommunicators De-escalation for Communications: Controlling the Call, Not the Caller Developing As A Supervisor Difficult Callers Domestic Violence & Abuse Domestic Violence in Oklahoma Features & Tools of the 9-1-1 ACOG Map Hostage Negotiation How To Save A Life, Yours! In Case You Forgot… Dispatch Refresher Introduction to 9-1-1 Management Introduction to Gangs for Dispatchers Lead, Follow, or Get Out of the Way Managing Different Generations Mass Attacks in Public Spaces OLETS Update Ripped from the Headlines Stress Management Suicide Intervention Terrorism And The Telecommunicator Total Disaster Response - Tony Harrison TTY/TDD & ADA Compliance Training When High Profile Calls Have A Higher Impact! Locations ALL Enter First Location Name Here Display List Month View Class Starting Dates in Bold Quick Grid Show by Course Name9-1-1 ACOG Course Listings 1 of 1 De-escalation for Communications: Controlling the Call, Not the CallerFriday, Jan 9 2026 8:00AM - 4:00PMSessions 1 Class# 2510677 Location ACOG Offices (view map)A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)NonMember Price: $50.00Member Price: $0.00 Seats De-escalation for Communications: Controlling the Call, Not the CallerFriday, May 29 2026 8:00AM - 4:00PMSessions 1 Class# 2510689 Location ACOG Offices (view map)A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)NonMember Price: $50.00Member Price: $0.00 Seats De-escalation for Communications: Controlling the Call, Not the CallerTuesday, Aug 11 2026 8:00AM - 4:00PMSessions 1 Class# 2510695 Location ACOG Offices (view map)A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)NonMember Price: $50.00Member Price: $0.00 Seats Back to Top
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