| Login | Training Cart (0) | Your account Find A Course Show All Classes Course Groups ALL Basic Telecommunicator Communications Center Supervisor Communications Training Officers Fire Service Communications Instructors Courses ALL 911 Hacked, Attacked, Where's That? 9-1-1’s Least Wanted A Victim's Plea, Meeting Expectations Active Assailant Active Shooter - Tony Harrison Am I Just The Dispatcher? APCO Communications Center Supervisor APCO Communications Training Officer APCO Fire Service Communications APCO Public Safety Telecommunicator I, 7th Edition Communications Center Liability Communications Officer Refresher - CTO Refresher Crimes In Progress Crimes in Progress - Tony Harrison Crisis Intervention for Communications Cultural Diversity – Ripped From The Headlines Customer Service for Telecommunicators De-escalation for Communications: Controlling the Call, Not the Caller Developing As A Supervisor Difficult Callers Domestic Violence & Abuse Features & Tools of the 9-1-1 ACOG Map Hostage Negotiation How To Save A Life, Yours! In Case You Forgot… Dispatch Refresher Introduction to 9-1-1 Management Introduction to Gangs for Dispatchers Lead, Follow, or Get Out of the Way Managing Different Generations Mass Attacks in Public Spaces OLETS Update Ripped from the Headlines Stress Management Suicide Intervention Terrorism And The Telecommunicator Total Disaster Response - Tony Harrison TTY/TDD & ADA Compliance Training When High Profile Calls Have A Higher Impact! Locations ALL Enter First Location Name Here Display List Month View Class Starting Dates in Bold Quick Grid Show by Date9-1-1 ACOG Course Listings 1 of 3 Active AssailantThe most comprehensive active shooter class on the market. This class will not only give telecommunicators the historical prospective of the active shooter, but will also provide skills your telecommunicator can use during active shooter events. Thursday, Nov 13 2025 8:00AM - 4:00PMSessions 1 Class# 2510668 (more details)Location ACOG Offices (view map)NonMember Price: $50.00Member Price: $0.00 Seats APCO Communications Center SupervisorThis 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. Wednesday, Oct 22 2025 8:00AM - 4:00PMSessions 3 Class# 2410649 (more details)Location ACOG Offices (view map)NonMember Price: $110.00Member Price: $0.004 Seats Remaining Seats APCO Fire Service CommunicationsAPCO Institute’s Fire Service Communications course raises the bar for in-service fire communications training! This four day course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. Monday, Nov 3 2025 8:00AM - 4:00PMSessions 4 Class# 2410650 (more details)Location ACOG Offices (view map)NonMember Price: $110.00Member Price: $0.004 Seats Remaining Seats APCO Public Safety Telecommunicator I, 7th EditionThe PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. Monday, Aug 11 2025 8:00AM - 4:00PMSessions 5 Class# 2410644 (more details)Location ACOG Offices (view map)NonMember Price: $110.00Member Price: $0.002 Seats Remaining Seats Monday, Nov 17 2025 8:00AM - 4:00PMSessions 5 Class# 2410645 (more details)Location ACOG Offices (view map)NonMember Price: $110.00Member Price: $0.00 Seats Back to Top
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