| Login | Training Cart (0) | Your account Find A Course Show All Classes Course Groups ALL Basic Telecommunicator Communications Center Supervisor Communications Training Officers Fire Service Communications Instructors Courses ALL 911 Hacked, Attacked, Where's That? 9-1-1’s Least Wanted A Victim's Plea, Meeting Expectations Active Assailant Active Shooter - Tony Harrison Am I Just The Dispatcher? APCO Communications Center Supervisor APCO Communications Training Officer APCO Fire Service Communications APCO Public Safety Telecommunicator I, 7th Edition Communications Center Liability Communications Officer Refresher - CTO Refresher Crimes In Progress Crimes in Progress - Tony Harrison Crisis Intervention for Communications Cultural Diversity – Ripped From The Headlines Customer Service for Telecommunicators De-escalation for Communications: Controlling the Call, Not the Caller Difficult Callers Domestic Violence & Abuse Features & Tools of the 9-1-1 ACOG Map Hostage Negotiation How To Save A Life, Yours! In Case You Forgot… Dispatch Refresher Introduction to 9-1-1 Management Introduction to Gangs for Dispatchers Lead, Follow, or Get Out of the Way Managing Different Generations Mass Attacks in Public Spaces OLETS Update Ripped from the Headlines Stress Management Suicide Intervention Terrorism And The Telecommunicator Total Disaster Response - Tony Harrison TTY/TDD & ADA Compliance Training When High Profile Calls Have A Higher Impact! Locations ALL Enter First Location Name Here Display List Month View Class Starting Dates in Bold Quick Grid Show by Date9-1-1 ACOG Course Listings 1 of 1 APCO Public Safety Telecommunicator I, 7th EditionThe PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. Monday, Dec 16 2024 8:00AM - 4:00PMSessions 5 Class# 2410626 (more details)Location ACOG Offices (view map)NonMember Price: $110.00Member Price: $0.003 Seats Remaining Seats De-escalation for Communications: Controlling the Call, Not the CallerA one day class on techniques for telecommunicators to use to de-escalate tensions with callers. Thursday, Dec 5 2024 8:00AM - 4:00PMSessions 1 Class# 2410628 (more details)Location ACOG Offices (view map)NonMember Price: $50.00Member Price: $0.00 Class is FullPlease Call for InformationMass Attacks in Public SpacesMass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Only LEOs & currently employed dispatchers can enroll. Tuesday, Jan 21 2025 9:00AM - 1:00PMSessions 1 Class# 2410640 (more details)Location ACOG Offices (view map)NonMember Price: $50.00Member Price: $0.009 Seats Remaining Seats Tuesday, Jan 28 2025 9:00AM - 1:00PMSessions 1 Class# 2410641 (more details)Location ACOG Offices (view map)NonMember Price: $50.00Member Price: $0.00 Seats Suicide InterventionA one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. Monday, Jan 13 2025 8:00AM - 4:00PMSessions 1 Class# 2410639 (more details)Location ACOG Offices (view map)NonMember Price: $50.00Member Price: $0.00 Seats Back to Top
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