APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program. (more details)

Topics Include: Who are your customers, your role in community oriented policing, customer expectations, how to deal with difficult callers, the communications process, how to defuse anger and officer dispatcher relations. (more details)

This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)