This class is designed for current CTOs to go over the foundations for a successful training program. Topics include: Responsibilities of CTOs, CTO Program History, CTOs Responsibilities, Benefits of Standardized Training, DORs & SEGs, Liability (more details)

The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)

A class for current, new and those who aspire to be supervisors. Topics include Employee Feedback and Counseling, Evaluations, Cliques, and more. (more details)

Mass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Case studies of previous attacks are also included. (more details)

A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)