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Difficult Callers
Thursday, Nov 14 2024 8:00AM - 4:00PM
Sessions 1    Class# 2410624
Location ACOG Offices (view map)
This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers. (more details)
NonMember Price: $50.00
Member Price: $0.00
1 Seat Remaining
Seats  

APCO Communications Center Supervisor
Monday, Nov 18 2024 8:00AM - 4:00PM
Sessions 3    Class# 2410630
Location ACOG Offices (view map)
This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)
NonMember Price: $110.00
Member Price: $0.00
Seats  

De-escalation for Communications: Controlling the Call, Not the Caller
Thursday, Dec 5 2024 8:00AM - 4:00PM
Sessions 1    Class# 2410628
Location ACOG Offices (view map)
A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)
NonMember Price: $50.00
Member Price: $0.00
Class is Full
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APCO Public Safety Telecommunicator I, 7th Edition
Monday, Dec 16 2024 8:00AM - 4:00PM
Sessions 5    Class# 2410626
Location ACOG Offices (view map)
The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)
NonMember Price: $110.00
Member Price: $0.00
4 Seats Remaining
Seats  

Suicide Intervention
Monday, Jan 13 2025 8:00AM - 4:00PM
Sessions 1    Class# 2410639
Location ACOG Offices (view map)
A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. (more details)
NonMember Price: $50.00
Member Price: $0.00
Seats  

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