A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. (more details)

APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program. (more details)

This class will address your role in community-oriented policing, cultural diversity, de-escalation techniques and responder targeting. (more details)

Identifyng the lessons learned from high profile calls, including Kyle Plush, Kari Hunt, Shanell Anderson and Denise Amber Lee. (more details)

The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)