A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. (more details)

Mass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Only LEOs & currently employed dispatchers can enroll. (more details)

Mass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Only LEOs & currently employed dispatchers can enroll. (more details)

The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)

APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program. (more details)