A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)

APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program. (more details)

The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)

Mass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Case studies of previous attacks are also included. (more details)

This course is designed to give telecommunicators a refresher in the basics of dispatch. Topics are Communications, Customer Service, Call Processing, Next Gen 9-1-1, Radio Communications, Call Classification, Liablity, Court Testimony, and Stress. (more details)