Topics Include: The basics of a lawsuit, common legal terms, liability for the dispatcher / trainer / supervisor, five common areas of communications lawsuits, ways to avoid/reduce liability exposure and case studies. (more details)

This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)

APCO Institute’s Fire Service Communications course raises the bar for in-service fire communications training! This three day course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. (more details)

Communications professionals are often the first to deal with a person in crisis. This class is designed to provide the skills to make a difference. (more details)

JUST UPDATED. This is the most comprehensive active shooter class on the market. (more details)