Oklahoma has the highest domestic violence rate in the country. This class will help dispatchers with handling our large volume of domestic violence calls. (more details)

A class for current, new and those who aspire to be supervisors. Topics include Employee Feedback and Counseling, Evaluations, Cliques, and more. (more details)

APCO Institute’s Fire Service Communications course raises the bar for in-service fire communications training! This four day course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. (more details)

This course is to introduce supervisors and CTOs to the different generations and the challenges they may have when supervising a multigenerational workforce. (more details)

Mass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Case studies of previous attacks are also included. (more details)