The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)

Oklahoma has the highest domestic violence rate in the country. This class will help dispatchers with handling our large volume of domestic violence calls. (more details)

A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)

This course is to introduce supervisors and CTOs to the different generations and the challenges they may have when supervising a multigenerational workforce. (more details)

APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program. (more details)