A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)

This course is to introduce supervisors and CTOs to the different generations and the challenges they may have when supervising a multigenerational workforce. (more details)

APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program. (more details)

A class for current, new and those who aspire to be supervisors. Topics include Employee Feedback and Counseling, Evaluations, Cliques, and more. (more details)

This class is designed for current CTOs to go over the foundations for a successful training program. Topics include: Responsibilities of CTOs, CTO Program History, CTOs Responsibilities, Benefits of Standardized Training, DORs & SEGs, Liability (more details)