A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)

Mass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Case studies of previous attacks are also included. (more details)

Mass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Case studies of previous attacks are also included. (more details)

This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)

A class for current, new and those who aspire to be supervisors. Topics include Employee Feedback and Counseling, Evaluations, Cliques, and more. (more details)