Oklahoma has the highest domestic violence rate in the country. This class will help dispatchers with handling our large volume of domestic violence calls. (more details)

A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)

This course is to introduce supervisors and CTOs to the different generations and the challenges they may have when supervising a multigenerational workforce. (more details)

APCO Institute’s 5th Edition of their premier training program the Communications Training Officer (CTO) course focuses on the development and maintenance of an agency’s one-on-one training program. (more details)

A class for current, new and those who aspire to be supervisors. Topics include Employee Feedback and Counseling, Evaluations, Cliques, and more. (more details)