This course is to introduce supervisors and CTOs to the different generations and the challenges they may have when supervising a multigenerational workforce. (more details)

APCO Institute’s Fire Service Communications course raises the bar for in-service fire communications training! This four day course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. (more details)

The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)

This course is designed to give telecommunicators a refresher in the basics of dispatch. Topics are Communications, Customer Service, Call Processing, Next Gen 9-1-1, Radio Communications, Call Classification, Liablity, Court Testimony, and Stress. (more details)

Communications professionals are often the first to deal with a person in crisis. This class is designed to provide the skills to make a difference. (more details)