This course is designed to give telecommunicators a refresher in the basics of dispatch. Topics are Communications, Customer Service, Call Processing, Next Gen 9-1-1, Radio Communications, Call Classification, Liablity, Court Testimony, and Stress. (more details)

A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)

Mass Attacks in Public Spaces analyzes targeted attacks that occurred in public or semi-public locations in the U.S., in which three or more people were harmed (not including the attacker). Case studies of previous attacks are also included. (more details)

Communications professionals are often the first to deal with a person in crisis. This class is designed to provide the skills to make a difference. (more details)

This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)