APCO Institute’s Fire Service Communications course raises the bar for in-service fire communications training! This four day course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. (more details)

This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers. (more details)

This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)

A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)

The PST course may be used for new-hire and existing employee training. The PST basic training course meets and exceeds the APCO Project 33 Revised Minimum Training Standards for Public Safety Telecommunicators. (more details)