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Customer Service for Telecommunicators
Monday, Oct 21 2024 8:00AM - 4:00PM
Sessions 1    Class# 2410623
Location ACOG Offices (view map)
Topics Include: Who are your customers, your role in community oriented policing, customer expectations, how to deal with difficult callers, the communications process, how to defuse anger and officer dispatcher relations. (more details)
NonMember Price: $50.00
Member Price: $0.00
5 Seats Remaining
Seats  

APCO Fire Service Communications
Monday, Nov 4 2024 8:00AM - 4:00PM
Sessions 4    Class# 2410627
Location ACOG Offices (view map)
APCO Institute’s Fire Service Communications course raises the bar for in-service fire communications training! This four day course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch. (more details)
NonMember Price: $110.00
Member Price: $0.00
5 Seats Remaining
Seats  

Difficult Callers
Thursday, Nov 14 2024 8:00AM - 4:00PM
Sessions 1    Class# 2410624
Location ACOG Offices (view map)
This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers. (more details)
NonMember Price: $50.00
Member Price: $0.00
3 Seats Remaining
Seats  

APCO Communications Center Supervisor
Monday, Nov 18 2024 8:00AM - 4:00PM
Sessions 3    Class# 2410630
Location ACOG Offices (view map)
This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)
NonMember Price: $110.00
Member Price: $0.00
Seats  

De-escalation for Communications: Controlling the Call, Not the Caller
Thursday, Dec 5 2024 8:00AM - 4:00PM
Sessions 1    Class# 2410628
Location ACOG Offices (view map)
A one day class on techniques for telecommunicators to use to de-escalate tensions with callers. (more details)
NonMember Price: $50.00
Member Price: $0.00
6 Seats Remaining
Seats  

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