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Customer Service for TelecommunicatorsMonday, Oct 21 2024 8:00AM - 4:00PM
Sessions 1 Class# 2410623
Topics Include: Who are your customers, your role in community oriented policing, customer expectations, how to deal with difficult callers, the communications process, how to defuse anger and officer dispatcher relations.
(more details)NonMember
Price: $50.00Member Price: $0.005 Seats Remaining
APCO Fire Service CommunicationsMonday, Nov 4 2024 8:00AM - 4:00PM
Sessions 4 Class# 2410627
APCO Institute’s Fire Service Communications course raises the bar for in-service fire communications training! This four day course covers the terms, techniques and protocols required for excellence in fire service call taking and dispatch.
(more details)NonMember
Price: $110.00Member Price: $0.005 Seats Remaining
Difficult CallersThursday, Nov 14 2024 8:00AM - 4:00PM
Sessions 1 Class# 2410624
This class is designed to provide the attendees with a variety of skills to process some of the most challenging calls and callers.
(more details)NonMember
Price: $50.00Member Price: $0.003 Seats Remaining
APCO Communications Center SupervisorMonday, Nov 18 2024 8:00AM - 4:00PM
Sessions 3 Class# 2410630
This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge.
(more details)NonMember Price: $110.00
Member Price: $0.00