This 3 day APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge. (more details)

Find out about all the OLETS Updates, and have any questions you have about OLETS, NLETS, and NCIC answered. (more details)

This class is designed to help telecommunicators and PSAPs meet the ADA requirement of TTY training every six months. (more details)

A one-day interactive class designed to educate Public Safety call-takers in crisis intervention. Topics include: suicide attitudes, risk assessment of caller, risk assessment of responder and call-taker intervention. (more details)

Topics Include: The basics of a lawsuit, common legal terms, liability for the dispatcher / trainer / supervisor, five common areas of communications lawsuits, ways to avoid/reduce liability exposure and case studies. (more details)